How can I track my order?
Once your order has been posted you will receive an email from us with the tracking information to follow its delivery with Evri (UK Orders) or Royal mail (International Orders).
How long will it take to receive my order?
We aim for all UK orders to be delivered within 10 working days from purchase and 20 working days for international delivery.
We are not responsible for any delays in the delivery of items that are caused by events outside of our control.
To avoid any delays in your order being processed, please make sure all details are entered correctly.
Where do you ship to?
We ship internationally
IMPORTANT NOTE: If you are an international customer and your order is stopped by customs. This is out of our control. We are not responsible for any additional import/custom charges.
Will I be charged customs fees if I am ordering from outside of the UK?
We are not informed about customs charges before shipping.
Any customs charges added to your order are out of our control. We are not responsible for any additional import/custom charges.
Can I cancel/ change my order?
Unfortunatley once you have submitted an order we cannot make changes or cancel it as our digitizers start working on creating the embroidery files for your products as soon as it is confirmed.
(If your order hasn't been produced or posted yet, we can offer you a partial refund where £15 will be deducted from the full refund in reflection of the work that has already been put in)
Can I return my personalised product
Unfortunately, we are unable to accept returns or refunds for our personalised items as they are custom made to each order. However, if your items are faulty or damaged, you can send it back to us for a refund or exchange within 14 days of receiving it.
If you would like to return an item, please contact us by email and we will try help you as best as we can.
How can I order something that isn't on your website ?
Contact us via email: firstname.lastname@example.org
We need a brief description of the design, size, quantity, colour and thread/s. Then we can get back to you with a quote.