Frequently Asked Questions

Orders & Cancellations

Can I cancel/ change my order?

We know mistakes happen, so we are happy to accommodate changes or cancellations as long as your order hasn't entered the manufacturing stage.

Once our team begins crafting your personalised item, we are no longer able to make adjustments or issue a refund. If you realise a change is needed, please contact us as soon as possible, and we’ll do our best to catch it in time!

How can I order something that isn't on your website ?

Contact us via email: info@milaclothing.co.uk

We need a brief description of the design, size, quantity, colour and thread/s. Then we can get back to you with a quote.

Shipping & Delivery

How can I track my order?

Once your order has been posted you will receive an email from us with the tracking information to follow its delivery.

How long does shipping take?

We aim for all UK orders to be delivered within 10 working days from purchase and 20 working days for international delivery. 

NOTE: 

We are not responsible for any delays in the delivery of items that are caused by events outside of our control.

To avoid any delays in your order being processed, please make sure all details are entered correctly. 

Do you offer international shipping?

YES!

We aim for all international orders to be delivered within 20 working days from purchase. This is subject to location.

NOTE: 

We are not responsible for any delays in the delivery of items that are caused by events outside of our control.

To avoid any delays in your order being processed, please make sure all details are entered correctly. 

How much does delivery cost?

Delivery costs vary per location.

Will I be charged customs fees if I am ordering from outside of the UK?

We are not informed about customs charges before shipping.

Any customs charges added to your order are out of our control. We are not responsible for any additional import/custom charges.

Returns & Refunds

Can I return my personalised product

Unfortunately, we are unable to accept returns or refunds for our personalised ​items as they are custom made to each order. However, if your items are faulty or damaged, you can send it back to us for a refund or exchange within 14 days of receiving it.  

If you would like to return an item, please contact us by email and we will try help you as best as we can.

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